Self-Exclusion
If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, you can register with the Kansas Self-Exclusion Program managed by the Kansas Racing and Gaming Commission (KRGC). This will allow you to self-exclude for a specified period of 2 years, 5 years, or for a lifetime. Self-Exclusion prevents you from Sports Wagering within the State of Kansas.
Once we have verified your personal details and Social Security Number, you can register online with the Kansas Self-Exclusion Program for a minimum period of 2 years, 5 years, or a lifetime in the Gaming Controls section in the “Account” menu by choosing “Self-Exclusion”.
Once you have confirmed the details, your Self-Exclusion request will be submitted to the Kansas Racing and Gaming Commission. Your Self-Exclusion will become effective immediately with bet365, and all other Licensees in Kansas once they have been notified by the Kansas Racing and Gaming Commission.
If you have registered your Self-Exclusion directly with the Kansas Racing and Gaming Commission, this will become effective with bet365 and all other Licensees in Kansas once they have been notified by the Racing and Gaming Commission.
What happens when you self-exclude?
During a period of Self-Exclusion you will not be able to log in or use your account, and it will not be possible to re-open your account for any reason. bet365 will do all it can to prevent new accounts being opened.
Once your Self-Exclusion period has expired, you will need to contact the Kansas Racing and Gaming Commission to request reactivation.
You can self-exclude your account in the “Gaming Controls” section in the Account Menu by choosing Self-Exclusion.
Next steps
While we will remove you from our marketing databases, we also suggest that you remove bet365 from your notifications and delete/uninstall all bet365 apps and downloads, as well as blocking/unfollowing bet365 social media accounts. You may also wish to consider installing software that blocks access to gambling websites, click here for more information.
We recommend that you seek support from a problem gambling support service to help you deal with your problem.
Alternatively, you can contact our customer care team for assistance and further information.